Comments on: Citibank Credit Protector – Ugh!

By: Paul (Founder, WorkAtHomeTruth)

Paul (Founder, WorkAtHomeTruth) — Tue, 13 Dec 2011 20:44:30 +0000

LOL. The customers are supposed to research how a sales person handles calls for them?

By: Aaron

Aaron — Tue, 06 Dec 2011 22:08:03 +0000

I work for citi credit protector and if you people would do your research it is a 3 no and go program, which means that we have to respond three times before we can exit the call, if you want speedy service simply give them your information, when they ask ” and what is it i could do for you today” say CANCEL and HANG UP! its very simple. Also check YOUR STATEMENTS! if you have been enrolled in this program since 2001 and you have paid over $4000 dollars into the program, you as a consumer, are an idiot.

By: ThankYouForCallingCP

ThankYouForCallingCP — Wed, 08 Jun 2011 04:07:44 +0000

“Thank you for calling Credit Protector, my name is … in …, can I get your 16 digit credit card number?” I bet that makes you all cringe. It makes ME cringe saying it 50 times a day.

I love and hate my job. Firstly, I hope everyone understands that a job is a job, and someone has to do it. I have rent, car insurance, COLLEGE, etc. to pay for, and in this economy, how easy is it to find a job? It isn’t. So anything that pays the bills is good enough for me. But ya know, people – some of you really effing irritate me. I don’t go to your job and disrupt the way you do it. Some of the people that call in really take a toll on us. And BY THE WAY, maybe the way you treat an employee of a company also predicts the outcome of your cancelling process. JUST SAYING.

Oh, and just because it wasn’t beneficial for YOU, doesn’t make it a ‘scam’. I have had plenty of people tell me how much CP has helped them out.

Let me fill you in on how my job works:

Of course, our main goal is keeping the customer enrolled.
We HAVE to give 3 responses. And this isn’t a bad thing – we’re letting you know of your options that you have. You’re putting money into this program and you’re complaining about us telling you what it does and the different plans we have for you? Dear God. Who are the blithering idiots now?
We don’t HARASS people into keeping it.
If you decline after hearing all info, there you go – you’ll be cancelled out.

Tip for customers looking to cancel: please, say “I would like to cancel.” and hang up. We HAVE to cancel you, then. And that makes my job easier, and I don’t have to deal with assholes.

By: Agreed

Agreed — Wed, 12 Jan 2011 20:45:47 +0000

I know that’s right

By: Pleae understand

Pleae understand — Wed, 12 Jan 2011 20:42:19 +0000

As active members of this community workers for credit protector have to get paid too. We understand it’s bothersome to get re-sold on products. We have to deal with these kinds of solicitations too, but we have to make a living just like the rest of you. Trust me, this is not the kind of job I wanted, but I didn’t have a choice. I applied everywhere and there is just nothing else available in the area that I live. I searched for six months before I gave in to this company.

I deal with people every day telling me that I am no good and that I should feel ashamed of what I do. It makes me feel like crying every day.

So, if you’d like to complain about the company, be my guest. I do it every day, but leave the employees alone.