No Safe Harbor is great for consumers' mindset
Regarding the recent FTC Guidelines
Frank Kern got it right:
"And while I’m sure these fake blogs played a major role in the FTC ruling, all those people telling you that this is all about blogs …"
"“…The most significant change to the revised guides is the deletion of the “safe harbor” that has long allowed advertisers to use testimonials who reported specific successful experiences with an advertised product or service as long as the advertiser included a disclaimer such as “Results not typical.” Under the revised Guides, advertisements that feature a consumer and convey his or her experience with a product or service as typical when that is not the case will be required to clearly disclose the results that consumers can generally expect.”
ShoeMoney got it partially right and partially wrong (this was pointed out by Michael Webster of Bizop.ca here). Here's the wrong part:
"Obviously this is totally targeted at the fake news and blog websites. I think we will see heavy enforcement in these areas from these new rules."
I think people steeped in the study and sometimes cultish atmosphere of direct marketing – (including myself in the past) – sometimes have a hard time understanding the value of something like doing away with "safe harbor" in the guidelines.
I recently threw up a parody site called How I Made 10 Billion Dollars a Month Posting a Link on Google here which really drove home an important point the more I thought about the site which includes testimonials such as:
"Saw this blog a few months back. Filled out the online form last night and today I woke up and there was a check for $3,200 in my mailbox. I haven’t even received any of the kits yet!"
That may seem hilarious to a direct marketing copywriter or an internet marketer, but the problem is the following promises don't seem hilarious to many of the same people (these aren't all testimonials, but they are all pulled from current sales letters):
- "*Shocking* Proven 'done-for-you' money maker generates up to $35,867 in the first 14 days without any continued effort or time needed"
- "LIVE PROOF: $18,291.75 Effortless Income From ONE Program I Promote"
- "Imagine Seeing Cash In Minutes From Now"
I lived in that mindset for years until around 2005 when I started talking more directly to people who struggling to make sense of all the various internet marketing and telecommuting products being sold online.
Maybe the problem is that for many of us who started with things like Google Adwords in the very early days it was incredibly easy to make money online. I still remember how easy it was to upload hundreds of thousands of keywords to Adwords in the early days and pay 5 cents/click (you can't get away with uploading that many keywords these days without special permission and you definitely will NOT pay 5 cents per click by doing that anymore).
I gradually moved onto trying to impart the idea to people that they needed to think of looking at systems, techniques, and plans as things that might INCREASE or DECREASE their ODDS of success. Obviously there are some aspects of business that can be controlled more than others, but no matter what there will always be elements that are outside your control. That's not an easy concept to impart to a person and get them to hear and appreciate unless they've already had experience using systems in some area of their life where they have had the opportunity to deal with the law of large numbers.
Good poker players and backgammon players deal with this phenomenon all the time and I personally had the rather unusual "fortune" to have hustled backgammon in my teen years in some rather questionable areas of town – significant not only because I was directly experiencing the law of large numbers, but because I was experiencing them in sometimes unusual and stressful circumstances (including having a gun pulled on me, a beer glass smashed on the table I was playing at, and at least one person who tried to run out without paying who was chased down by friends and brought back to pay up).
Now, I'm certainly NOT encouraging gambling, but it does seem strange to me that poker has become such a huge phenomenon (in the U.S. at least) and yet people seem to be unable or unwilling to make the connection between what it takes to succeed in a game such as that and apply the same principles to business.
I don't know this particular book, but I stumbled onto it when looking to find articles that might offer similar suggestions:
"The Poker MBA: Winning in Business No Matter What Cards You're Dealt" (part of Howard Rothman's Amazon Editorial review is excerpted below):
"Thanks to the song and movie by Kenny "The Gambler" Rogers, most of us now understand that "you've got to know when to hold 'em and know when to fold 'em." This axiom can be applied around a conference table as well as a card table. In The Poker MBA, Jeffrey Gitomer and Greg Dinkin take this concept to the extreme by drawing a world of business advice from the popular pastime. "There is no better training ground for business than a poker game, where your ability to measure risk and make split-second decisions determines whether you cash out a winner," note Dinkin, an MBA-carrying columnist for Card Player magazine, and Gitomer, a writer and sales-and-service consultant."
So I'll close this out for thanking my mom for letting me gamble in my youth. I'll never forget when she said, "well, as long as you're making good money". Of course she didn't know where I was making the money and what kind of places I was hanging out in, but I feel grateful for the opportunity to access a part of my brain during that time that has continued to serve me over the years.
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Comments on No Safe Harbor is great for consumers' mindset
3:37 am
Paul, you make a good observation about poker and backgammon – two games I regularly lose money playing. But, in these games, it is clear that there is a winner and a loser. Why do people think that this is not the case for most home businesses? The worst thing is to thing that the seller of the biz op has guaranteed you a no risk proposition. Why would he/she be selling if there was no risk?
4:52 am
I'm not 100% sure about what your question is. Tell me if this answers it or not.
I know plenty of people who have made a good living online in various niche markets before ever considering teaching people to do what they do.
Ken Giddens (no longer with us) had a huge business selling coat hangers. Michael Brown was making money in various niche markets (some VERY strange markets) before going full blown into teaching his methods. Nikhil Parekh was grossing 3.5 million (and netting about 1/2 that) in various competitive markets before he ever considered teaching. Michael Campbell proved to the internet that he could generate over $750,000 in revenue selling commodity products such as batteries online with very little advertising cost before he was known as an educator.
There seems to be a huge misconception that it makes no sense to educate others if your making money yourself with the same methods. Now granted, there are a lot of people making money by ONLY selling "make money products", but the best teachers I run into don't do that. They are already making money in other areas and either teach because they see it as an extra income stream OR because they are actually driven to teach.
Most people in the internet marketing community are selling very generalized training such as how to choose a niche, select products, get traffic sites, how to analyze metrics, increase email open rates etc. They aren't product-centric types of "bizops" like Vending Machines, 900 Numbers, or Travel Agencies.
The real problems I see with Guarantees in the internet marketing and direct marketing arena are two-fold:
1) Sales letters use the term "no risk" in a misleading way. And I think that problem stems from a huge conversion concept that Jay Abraham popularized that you can read about here. Now whether or not Abraham is responsible for what ultimately happened – I don't know…but people started using phrases like "the risk is entirely on us" or "no risk proposition" etc. which obviously are untrue.
2) The problem has to do with how guarantees are presented and sometimes construed. Too often guarantees have presented in a form such as "We guarantee that if you don't accomplish X within Y number of days" then we'll cheerfully refund your money. So it seems to me that people would likely take that to mean that if they apply the concepts and techniques taught in the training that they are likely to achieve the result described in the guarantee, where in fact what the copywriter is doing is applying the "sales technique" of risk-reversal in a place where I think it's misleading.
4:54 am
To answer your other question about why people think there is no risk to running a home business, I think my explanation above coupled with the Pascal's Wager mindset you've elaborated on previously is a particularly dangerous combination to a persons mindset.
10:33 pm
1. I don't think Frank understood about the safe harbor, see his own affiliate site's disclaimer:
https://infomillionaire2.com/order.php?affiliate=0#null
2. You write: "Most people in the internet marketing community are selling very generalized training such as how to choose a niche, select products, get traffic sites, how to analyze metrics, increase email open rates etc. They aren't product-centric types of "bizops" like Vending Machines, 900 Numbers, or Travel Agencies." Absolutely right, but 20 years ago Vending Machines, etc, were novel ways of making money, also.
Actually, I have learned a great deal in the last six months by paying attention to some of these marketers pitches. I agree that much of what is being taught is valuable. But, those selling these training programs are falling into a trap – they aren't registered as bizops or franchises. Not a good idea. Worse, many of them don't even know about the legal issue, nor is there an affiliate marketing association which could educate them.
3. I think that you are right about the deadly combination of Pascal's Wager and risk reversal pitch. The risk reversal pitch is dubious, unless the marketer keeps track of how many people asked and got their money back – something possibly required under the new Bizop Act.
11:08 pm
Looks like I have a lot of reading to do.
Until you brought it up over at SEOBook I would have never guessed that generic training like the training currently offered at http://www.seobraintrust.com by Dan Thies or Leslie Rhodes would fall under business opportunity rules or franchise rules.
Is that correct? That that type of training would fall under one of those rules?
In fact I don't think I've ever seen that concept discussed in the 10 years I've been studying in this field, which seems strange to me.
I did start reading about the "accidental franchise" concept you mentioned elsewhere.
6:48 am
I've been poking around and so far I've only uncovered attempts at affiliate marketing associations which does seem quite odd. Apparently there was an attempt at one according to Shawn Collins here:
http://blog.affiliatetip.com/archives/ask-shawn-collins-affiliate-marketing-trade-association/
but obviously it never took off.
12:46 pm
Paul, here is a short analysis of Yaro Starak's new marketing project as a California Seller Assisted Marketing Plan, or a biz op.
http://www.bizop.ca/blog2/adsense-and-fraud/blogmastermind-testimonials-an.html
Since there are 26 such state regulations, I am not going to do an analysis for each state, but the general idea is clear.
7:22 pm
Ah terrific. I was hoping you might do a write-up like that. Heading to read it now.
4:23 am
@Paul (Founder, WorkAtHomeTruth):
Paul, just came across this – and can't imagine how anything Michael refers to would apply to our training program. Just because some people earn a living as plumbers, teaching people how to fix a toilet is not the same thing as offering a business opportunity.
There are training programs out there in the search marketing space (Bruce Clay's "SEO Toolset Certification" @ http://www.seotoolset.com/certification/ as an example) that may be dancing around a little close to the franchise laws.
There are no doubt a lot of people in the "Internet Marketing" space who are standing somewhere on a slippery slope, in terms of "business opportunities" as well.
4:38 am
@Dan Thies: Thanks, Dan. I have to admit that I've been surprised when reading some of the state business opportunity regulations what they actually consider business opportunities.
At least a few of them are MUCH different than I thought.
7:19 pm
@Dan Thies: Here's something I posted over at Michael's blog that might be surprising for a lot of people:
"I just read the Washington Specific information here:
http://www.dfi.wa.gov/sd/publications/business_opportunity/what_is_a_business_opportunity.htm
And is seems alarmingly clear that if the other States are similar that there are likely a lot of coaching programs violating business opportunity filing requirements and laws as you've pointed out.
I think most of us – including myself – have been under the impression that the seller of a business opportunity had to also provide the actual product or service that the buyer would end up selling.
But clearly that is NOT what this phrase is saying:
"or any product marketed by the user of the product, equipment, supplies, or services sold or leased or offered for sale or lease to the purchaser by the seller"
So I take that to mean that even if *I* find the product or service to sell as the buyer but am relying up a system or training bought from someone else that has a price-point above a certain dollar threshold – it doesn't matter if the seller of the business opportunity has any control over what I ultimately sell.
Amazing. Thank you for explaining this Michael. I'm sure this is going to lead to some interesting discussions."
Of course, realistically the FTC and State AGs are really only going to be concerned about very specific types of training programs no matter what legal definitions might say.
It seems like in some cases it gets down to what the definition of a "Marketing Plan" is. For example the California definition:
http://ag.ca.gov/consumers/general/samp.php
was the one used in Michael Webster's write-up here:
Blog MasterMind Testimonials.
2:58 am
Paul, thanks for continuing to think about and post on this topic.
The FTC and State AG's do their biz op round ups about every 3 years, and look for easy targets.
Testimonials that are not properly backed up with data are going to be easy targets, and once the new biz op rule is passed by the FTC, the big affiliate marketeers are going to get whacked because it will be an easy case, and there will be a recovery and lesson to the marketplace.