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	<title>WorkAtHomeTruth.com Blog &#187; difficultcustomers</title>
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	<link>http://www.workathometruth.com/blog</link>
	<description>Questions &#038; Answers about work at home jobs &#038; businesses</description>
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		<copyright>admin</copyright>
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		<itunes:summary>Just another WordPress weblog</itunes:summary>
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		<title>There are only two kinds of people in the world, the ignorant and the bad brains!</title>
		<link>http://www.workathometruth.com/blog/2009/08/16/there-are-only-two-kinds-of-people-in-the-world-the-ignorant-and-the-bad-brains/</link>
		<comments>http://www.workathometruth.com/blog/2009/08/16/there-are-only-two-kinds-of-people-in-the-world-the-ignorant-and-the-bad-brains/#comments</comments>
		<pubDate>Sun, 16 Aug 2009 03:29:05 +0000</pubDate>
		<dc:creator>Paul (Founder, WorkAtHomeTruth)</dc:creator>
				<category><![CDATA[Bobs Corner]]></category>
		<category><![CDATA[Coping with Difficult Customers]]></category>
		<category><![CDATA[Dealing With Difficult People]]></category>
		<category><![CDATA[difficultcustomers]]></category>
		<category><![CDATA[difficultpeople]]></category>
		<category><![CDATA[How to Deal with Difficult People]]></category>

		<guid isPermaLink="false">http://www.workathometruth.com/blog/?p=2679</guid>
		<description><![CDATA[<p><strong>Bob&#039;s Corner&#8230;The Bottom Line:</strong></p>
<p>Bottom Line:</p>
<p>There are only two kinds of people in the world, the ignorant and the bad brains!</p>
<p>No matter what the Anthropologists tell us,  there are only 2 kinds of people in the world:  the ignorant and the bad brains.  Discovering this knowledge  has saved me countless hours of time, frustration and worry.  It has proved to be my mental salvation when I learned to recognize the difference between the ignorant and the bad brains.</p>
<p><a href="http://www.workathometruth.com/blog/2009/08/16/there-are-only-two-kinds-of-people-in-the-world-the-ignorant-and-the-bad-brains/" class="more-link">Read more on There are only two kinds of people in the world, the ignorant and the bad brains!&#8230;</a></p>


]]></description>
			<content:encoded><![CDATA[<p><strong>Bob&#039;s Corner&#8230;The Bottom Line:</strong></p>
<p>Bottom Line:</p>
<p>There are only two kinds of people in the world, the ignorant and the bad brains!</p>
<p>No matter what the Anthropologists tell us,  there are only 2 kinds of people in the world:  the ignorant and the bad brains.  Discovering this knowledge  has saved me countless hours of time, frustration and worry.  It has proved to be my mental salvation when I learned to recognize the difference between the ignorant and the bad brains.</p>
<p>We are all born into this world ignorant.  Gradually, with the help of parents, family, teachers and friends, we learn how to walk, talk, share, learn, grow and love.   After 25 or so, we arrive at the stage where we can call ourselves mature, learned, educated, responsible, loving and caring human beings.  Some of us anyway!</p>
<p>The bad brains, on the other hand learn exactly the same things.  But, somehow, something just doesn’t seem to come out right.  Something in the milk ain’t white as my friend used to say.   Both types start out on a level playing field but each one turns out dramatically different.</p>
<p>I had a lot of trouble with this one.  In my career, I used to help everyone.  Because I thought that was the right thing to do.  That was conditioned in me as a small child.  So, it was only natural that this attitude would carry over into my adult life.</p>
<p>But, helping everyone often led to frustration, worry,  sleep deprivation and anger.  So, in the interest of self preservation and sanity, I began to wonder what was causing these problems.  One night, after many hours of analyzing this challenge, I had an “aha” experience.   I suddenly realized that it was my attitude that was the culprit here.   That’s right.  I couldn’t  blame anyone for this one.  I took full responsibility.</p>
<p>As is my custom, I tried to think of the lowest common denominator of human nature I could think of to explain my way out of this enigma.  I thought about genes, hereditary, grampa and grandma and even Atilla the Hun’s hordes raping  and pillaging across most of Euope and Asia as an explanation of why some people were fundamentally and genetically different.   But, with all due respect to Atilla and his method of genetic pollination, this resulted in dead end thinking.   I realized I was trying to complicate a relatively simple concept</p>
<p>So, I looked at babies which is about as fundamental as you can get, and that’s when it hit me!  The world was made up of only two kinds of people, the ignorant and the bad brains.  How I missed this one I don’t know.  Maybe I had a temporary relapse of bad brainism.  Not sure.  However, I recovered quickly with this new insight.</p>
<p>Armed with my new knowledge, I changed my entire philosophy of life.  I learned to quickly distinguish between the ignorant and the bad brains and that saved my sanity.</p>
<p>Let me explain.  In my career, I used to teach sales training.  I wrote an elaborate, easy to read and understand sales training manual loaded with strategies, tips, insights and tactics for how to sell effectively and efficiently, ethically and with integrity.</p>
<p>However, in the course of my sales classes, some got it and some didn’t.  Some were able to apply it in their sales career and others simply couldn’t seem to get it.  At first, I thought it must be me.  I wasn’t teaching it right.  I was using the wrong vocabulary.  Not enough role playing.  Not enough real world examples and applications.   But, I quickly discovered by asking my salespeople for feedback that none of this was the case.</p>
<p>That’s when I discovered that somehow some bad brains had secretly infiltrated my class.  Wow, wasn’t me at all.  But, what to do?  I began to see a pattern among this group that helped me to cope.  I was soon able to identify some common characteristics of the bad brains.  Mostly, they didn’t listen well, didn’t do the assignments, didn’t study much, had the attitude they knew all this “stuff,”  were often arrogant, generally suspicious of new ideas and didn’t trust the authority, experience or knowledge someone was trying to impart to them.  They didn’t need any help.  They were determined to “wing it” through life with the least responsibility they needed to exert.  And, here’s  the irony.  They said they wanted to be successful.  But, with ruthless logic, I was instantly able to see that their words and actions didn’t coincide. Tragic, yes.  So, is there a moral here?  Yes, if you want to get some well deserved sleep, don’t waste your precious time trying to help the unteachable,  uncoachable and unchangeable!</p>
<p>And the other moral here is Beware and Be wary.  The “bad brains” have infiltrated the internet and if you’re not very careful, you may end up buying something they offer or recommend.  Remember this, they don’t know what they don’t know!  But, now you DO.</p>
<p>Better to work with the living than try to resurrect the dead!  Better to buy from a trusted source than try to get a refund from a corpse!</p>
<p>Peace,</p>
<p>Robert</p>
<p>Ps  Everyone reading this article knows at least one “bad brain.”  Whatever you do, please don’t give them this article.  They’ll think you’re one of them!</p>
<p>Always be patient, compassionate and understanding…but imagine they have the plague, avoid them at all costs and get some sleep.</p>


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		<title>Grandma threatens to report me!</title>
		<link>http://www.workathometruth.com/blog/2008/11/17/grandma-threatens-to-report-me/</link>
		<comments>http://www.workathometruth.com/blog/2008/11/17/grandma-threatens-to-report-me/#comments</comments>
		<pubDate>Mon, 17 Nov 2008 08:03:18 +0000</pubDate>
		<dc:creator>Paul (Founder, WorkAtHomeTruth)</dc:creator>
				<category><![CDATA[Some Moderately Stupid Feedback]]></category>
		<category><![CDATA[dealing difficult customers]]></category>
		<category><![CDATA[dealing with difficult customer]]></category>
		<category><![CDATA[difficult customer]]></category>
		<category><![CDATA[difficult customers]]></category>
		<category><![CDATA[difficultcustomer]]></category>
		<category><![CDATA[difficultcustomers]]></category>
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		<category><![CDATA[handle difficult customers]]></category>
		<category><![CDATA[handling difficult customers]]></category>
		<category><![CDATA[threats from grandma]]></category>

		<guid isPermaLink="false">http://www.workathometruth.com/blog/?p=638</guid>
		<description><![CDATA[<p>First of all let me just say that when I first started the WorkAtHomeTruth site I got a lot of very valid complaints.</p>
<p>If you saw the original WorkAtHomeTruth site (I could show it to you, but it&#039;s too embarrassing&#8230;but you can still find it in Archive.org if you want) &#8211; you can see why. It was a horrible site.</p>
<p><a href="http://www.workathometruth.com/blog/2008/11/17/grandma-threatens-to-report-me/" class="more-link">Read more on Grandma threatens to report me!&#8230;</a></p>


]]></description>
			<content:encoded><![CDATA[<p>First of all let me just say that when I first started the WorkAtHomeTruth site I got a lot of very valid complaints.</p>
<p>If you saw the original WorkAtHomeTruth site (I could show it to you, but it&#039;s too embarrassing&#8230;but you can still find it in Archive.org if you want) &#8211; you can see why. It was a horrible site.</p>
<p>But nowadays the complaints are few and far between. Basically very rare.</p>
<p>When they do come in they are basically some nonsensical rant.</p>
<p>I got one from a grandmother recently that fits the bill. What&#039;s odd is that this person has been a subscriber of the WorkAtHomeTruth newsletter for over 2 and a 1/2 years and one day she wakes up and decides to make an unfounded accusation such as this (Hint: I don&#039;t sell any $17.00 products):</p>
<p>Grandma says: &#034;I will report you!!!!!!!!!!!!!!! you just got $17.00 from me and proved you are a scam and anyone who can take money from a GrandMother,, trying to make enough money to help her Grandchildren, how could you???????????&#034;</p>
<p>My reply: &#034;OK. I have no idea what you&#039;re talking about as I don&#039;t sell anything for $17.00 that I&#039;m aware of (I don&#039;t at all, actually). In fact right now I don&#039;t even sell any products on this site at all. I do refer people to other sites that sell products sometime.</p>
<p>But if you feel like you need to report me. Go ahead.&#034;</p>
<p>Paul Schlegel<br />
Founder, WorkAtHomeTruth&#034;</p>
<p>My takeaway on this:</p>
<ul>
<li>Be yourself.</li>
<li>The customer is not always right.</li>
<li>No need to be a prick (although I get very close if not all the way there sometimes).</li>
<li>Don&#039;t try to count the number of exclamation points or question marks a person uses if they use more than say three or four. It can really give you a headache and blurred vision.</li>
</ul>


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