August 26, 2008

Hilarious Aweber support conversation

I love Aweber. It's one of the best products I use in my business, but sometimes support conversations border on the absurd. Luckily, Aweber is such a high-quality product that most people will rarely need support at all.

A friend of mine who's not had much luck with Aweber support sent me the following support conversation he just had. It had me laughing so hard I was literally in tears…

Customer: Hi, can you direct me to instructions for importing a suppression list?

You are now speaking with Aweber of Customer Solutions (CP).

Aweber: Hi Customer

Aweber: http://www.aweber.com/faq/questions/498 [users' note: this is NOT the correct link]

Aweber: you do not want to do this

Customer: I don't?

Customer: what?

Aweber: why would you want to import a list of unsubscribes?

Customer: I have a list of customers hosted at 1shoppingcart. I can email them from there.

Customer: my leads are hosted with you

Customer: I want to email everybody (using both services), but I don't want people to get duplicate emails

Aweber: Explain to me exactly what you want to do

Aweber: the list of leads you want to import….who are they are where are they coming from?

Customer: hmm, I'm not sure how to put this more clearly….

Customer: I want to import a list of my BUYERS' email addresses…

Customer: they are hosted at 1hshoppingcart.com, and I can mail them from that service.

Customer: But some of them will also be on my AWEBER prospect list

Customer: I want to email everyone, but not have duplicate emails

Customer: so I thought if I 1) Got a list of my buyers from 1shoppingcart and

Customer: 2) used that as a surpression list so they would NOT be emailed IF they were on the AWEBER list…

Customer: then I could email both lists with no duplication

Aweber: if you create two different lists, within your AWeber control panel, one could be "purchasers" and one could be "prospects" for instance…..

Aweber: you could import these lists of leads into their respective list in AWeber, and send out your messages to include both lists

Aweber: our system will automatically remove the duplicates

Aweber: (people who appear on both lists will not receive more than one email from you)

Customer: that would be great, except that everyone I import would have to confirm their subscription again, and probably would be too busy/confused to do so

Aweber: any leads that you import into AWeber, have to verify

Customer: exactly

Aweber: because although they already bought something from you in the past, this doesn't mean that they want to continue to receive emails from you

Aweber: so, for this reason, we would send them the verification message to make sure they want to continue to receive more info from you


Filed under Blog by

Spread the Word!

Permalink Print Comment

Leave a Comment

Login
Privacy Policy | About Us | Contact | Terms | Earnings Disclaimer